Wednesday, 22 September 2010

Prebook your flight seats now on selected P&O cruises.

At last customers are being listened to. P&O cruises have announced the launch of Flight Seat Booker, an online tool accessed via Cruise Personaliser for their Cruises.

Until now, passengers have only been able to make seat requests on medical grounds, with all other seats being allocated by the charter airline. This new system offers our customers the flexibility and choice of pre-booking their seats on our charter flights. 

Scheduled airlines have been offering their customers the opportunity to pre-book their flight seats via their websites for some time now, and charter airlines have recently begun to offer the same service.

Flight Seat Booker is easy to use, with on-screen instructions to guide the user through the booking process. Passengers will need to supply a valid email address, and accept the Terms and Conditions, after which, they are presented with an aircraft plan.

The user simply hovers over the seat map to view available seats and prices. Once the seats have been chosen, the user is taken through to the payment screen to pay for their selected seats using a credit card. An email confirmation is sent to the passenger on completion of the booking.

If passengers have any queries with the system, there is a direct number available to the Flights Department, where Air Operations will be able to assist with their query. Air Operations will also control the administration side of the system, including the set-up of the aircraft maps, which are provided by the charter airlines.

This is a brilliant idea and hopefully more flights will be available to prebook by next summer.

Flight Seat Booker will then be available for the 2010/11 season from Ventura cruise N028/A.

Please click here to view the Q&A for flight seat booker.

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